library2market

I came across this blog by Educational Origami and so totally agreed, I want to pass it along  The most salient bit is this:

Wouldn’t it be great if they (librarians) came out from behind their fortified issues desk and became relevant to me as I tried to find the object of my curiosity rather than as the cashier? I struggle too in the days of self check out, where you can demagnetize the book yourself, issue it at a compact workstation where you can perform the cataloging functions as to why they need a huge desk that keeps them separate from the customers?

Why are libraries, even ones built in the last few years, still designed with the librarians as the end point. Where the apparent role of the librarian is to protect the book stock or to issue the book.

Walk into your own library. Does a librarian come and greet you and ask how they can help? Do they share the accumulated wisdom and scholarship they have? Do they exude the passion and love they have for reading? Or do you have my experience and never encounter a librarian at all?

And what will happen soon when eBooks are much much more common?

You can read the full post that is totally worth reading at:

http://edorigami.edublogs.org/2012/04/09/some-libraries-still-have-got-it-wrong/

 

As much time as many of us are spending on developing happy, engaging identities for our libraries, it is nice to think that it could be supported by happy, engaging customer service.